Privacy policy

PRIVACY POLICY

Effective Date: September 17, 2026

At The Flower Bar, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or sign up for our communications.

This Privacy Policy explains what information we collect, how we use it, how it may be shared with service providers, and the choices you have regarding your information.

1. INFORMATION WE COLLECT

When you use our website, place an order, contact us, or sign up for email or text communications, we may collect information such as:

- Your name

- Billing and delivery address

- Email address

- Phone number

- Recipient's name and delivery information

- Order and purchase information

- Gift or card messages you provide

- Information you submit through contact or inquiry forms

- Information you provide when subscribing to email or text messages

- Information you voluntarily provide when interacting with The Flower Bar

- When you make a purchase, payment information is processed through Square, our third-party payment processing provider.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

- Process and fulfill your orders

- Arrange flower and gift deliveries

- Process payments through Square

- Contact you regarding your order

- Respond to questions and customer service requests

- Send order confirmations and other transactional communications

- Send promotional emails if you have opted in

- Send promotional text messages if you have opted in

- Provide information about products, services, events, specials, and promotions

- Improve our website and customer experience

- Maintain business and transaction records

- Help prevent fraud or misuse

- Comply with applicable legal requirements

3. INFORMATION PROVIDED FOR DELIVERY

When you place an order for delivery, we may use the recipient's name, address, phone number, and other information you provide to complete the delivery.

If you provide information belonging to another person, such as a gift recipient, you are responsible for ensuring that you have permission to provide that information for the purpose of fulfilling your order.

4. PAYMENT INFORMATION

Payments made through our website are processed by Square.

Square may collect and process payment information necessary to complete your transaction.

The Flower Bar does not intentionally store your complete credit or debit card number on our own systems.

Your use of Square's payment services may also be subject to Square's own terms and privacy practices.

5. EQUIPT 360

The Flower Bar's website and certain online communication services are provided through Equipt 360.

Equipt 360 may process information on our behalf in connection with website functionality, customer communications, email marketing, SMS marketing, and other services we use to operate our business.

Information processed through Equipt 360 may include contact information, order-related information, website interactions, email subscription information, and SMS subscription information.

We use this information only for legitimate business purposes and in accordance with applicable law and the choices you make regarding communications.

6. EMAIL MARKETING

If you choose to subscribe to The Flower Bar's email marketing, we may use your name and email address to send you promotional communications.

These communications may include:

- New products

- Seasonal flowers and arrangements

- Special offers

- Holiday promotions

- Events

- Business announcements

- Other information about The Flower Bar

- Email marketing is managed through Equipt 360.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you necessary transactional or service-related communications, such as information regarding an order you have placed.

7. SMS / TEXT MESSAGE MARKETING

If you choose to receive promotional text messages from The Flower Bar, you are providing your consent to receive recurring marketing messages at the phone number you provide.

SMS marketing is managed through Equipt 360.

- Messages may include information about:

- Special offers

- Seasonal products

- Holiday promotions

- Events

- New products

- Store announcements

- Other promotional information from The Flower Bar

Message frequency may vary. Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP to a marketing message. After you send STOP, you may receive one additional message confirming that you have been unsubscribed.

For assistance, reply HELP or contact The Flower Bar directly.

Consent to receive marketing text messages is not a condition of purchasing goods or services from The Flower Bar.

Your SMS consent information and phone number will not be sold or rented to third parties for their own marketing purposes.

8. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website activity, and improve the customer experience.

Equipt 360 or other service providers supporting our website may use these technologies as part of providing website functionality and analytics.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of the website.

9. WEBSITE ANALYTICS

We may collect information about how visitors use our website, including:

- Pages visited

- General website activity

- Browser and device information

- Approximate geographic information

- Referring websites

- General traffic patterns

This information may be collected through Equipt 360 or other website technologies and is used to understand website performance and improve our services.

10. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These providers may include:

Equipt 360 — website services, email marketing, SMS marketing, and related business services

Square — payment processing

Delivery or service providers when necessary to fulfill an order

Website, technology, security, or other service providers that assist us in operating our business

These providers may have access to information reasonably necessary to perform the services they provide.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or property of The Flower Bar, our customers, or others.

11. SMS & EMAIL INFORMATION

We do not sell or rent your email address or phone number to third parties for their independent marketing purposes.

Your information may be shared with service providers such as Equipt 360 as necessary to provide the email and SMS services you have requested.

Your decision to subscribe to email or SMS marketing does not affect your ability to purchase products or services from The Flower Bar.

12. SOCIAL MEDIA

The Flower Bar may maintain social media accounts and may provide links to social media platforms through our website.

If you interact with us through a social media platform, your activity may also be subject to that platform's privacy policy and terms of use.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

The Flower Bar is not responsible for the privacy practices, security, or content of websites that we do not operate.

We encourage you to review the privacy policy of any third-party website you visit.

14. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

15. HOW LONG WE KEEP INFORMATION

We may retain personal information for as long as reasonably necessary to:

- Fulfill orders

- Provide customer service

- Maintain business and financial records

- Communicate with customers

- Comply with legal obligations

- Resolve disputes

- Protect our business and customers

The length of time information is retained may vary depending on the type of information and the reason it was collected.

16. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have received personal information from a child under 13, we will take reasonable steps to delete that information.

17. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to opt out of marketing communications.

To make a privacy-related request, please contact The Flower Bar using the information below.

We may need to verify your identity before completing certain requests.

18. ILLINOIS RESIDENTS

The Flower Bar is located in Illinois and serves customers primarily in the local area.

Illinois residents may have privacy rights under applicable Illinois law. Requests relating to personal information may be submitted using the contact information below.

Nothing in this Privacy Policy is intended to limit any privacy rights provided to you by applicable law.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as our website, business practices, or legal requirements change.

Any updates will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

20. CONTACT US

If you have questions about this Privacy Policy or how The Flower Bar handles your personal information, please contact us:

The Flower Bar
2428 4th Street
Peru, IL 61354
Phone: 815-410-5052
Email: [email protected]